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Internet Matters

Internet Matters

Sky Mobile Customers Report Network Issues

Service Disruptions Impacting 3G, 4G, and 5G Services

On Thursday morning, May 16, 2023, Sky Mobile customers across the UK experienced widespread network outages. The issues, which affected 3G, 4G, and 5G services, left users unable to make calls, send text messages, or access mobile data.

Ongoing Reports of Interruptions

According to reports on Down Detector, a website that tracks service outages, a spike in reports of Sky Mobile problems began shortly after 8:00 AM. As of 8:13 AM, there were over 178 reports of issues. By 5:19 PM, the number of reports had risen to over 519, indicating that the service disruptions were still ongoing.

Customers took to social media to express their frustration and report the extent of the service outage. Some users reported being completely unable to use their mobile phones, while others experienced intermittent service disruptions.

Sky Mobile Acknowledges Issue

In response to the widespread reports of network problems, Sky Mobile took to Twitter to acknowledge the issue. The company stated that they were aware of the "intermittent issues" and were working to resolve them. However, no specific timeframe was provided for when service would be restored.

Customers affected by the service disruptions are advised to check for planned maintenance work or mobile network problems in their area using the Sky Mobile coverage map. Additionally, they can contact Sky Mobile's customer service team for assistance.

We will continue to monitor the situation and provide updates as they become available.